Shipping Policy

Shipping Cost

bioQuad AE ships packages in UAE via a local carrier. The shipping costs depend on the total weight of the package (including packaging materials). For any package weighing 10 kg or less, the shipping cost is a flat rate 10 AED. For any package weighing more than 10 kg, the shipping cost is variable (additional 1 AED / kg up to a maximum of 25 kg gross weight).

Processing Time

As soon as your order and payment has been recieved by bioQuad AE, your order will be processed for delivery. We strive to have your order ready for shipment and delivered within three (3) business days. If, due to outside circumstances, we are unable to ship your package within three (3) business days, we will contact you by e-mail.

Delivery Time

For most of the shipments within the UAE, you will find an indication the delivery time in business days (excluding holidays) in the below overview:

Delivery time Area

Next day delivery

Dubai

Next day delivery

Sharjah

Next day delivery

Abu Dhabi

Next day delivery

All other emirates

2 days a week

Remote areas*

* Remote Areas

Remote areas area defined as those listed below. These areas are only served with scheduled routes on Thursdays and Sundays.

Abu Dhabi

Al Hiyar, Zayed City, Tarif, Al Dabiya, Shah, Al Ghuwaifat, Baynounah, Al Fayah, Al Dhannah City, Ghiyathi, Al Sila, Al Salam Living City, Sir Baniyas Island, Barakah, Sahil, Tarif, Habshan, Bad' Al Mutaw'ah, Al Gharbia, Ruwais, Siri Baniyas Island, Habshan, Ghayathi, Qasr Al Sarab, Asab, Dalma Island, Al Nouf, Zayed Military City

Ajman

Buhasa, Hameem, Al Manama, Al Quaa, Liwa, Al Mirfa, Masfut, Al Shiway, Bateen, Liwa, Nahel

Al Ain

Al Wiqan, Al Faqa, Al Hiyar, Camel Race Track (Ghireebah), Sweihan

Fujairah

Asimah, Wadi Al Helo, Wadi Mai, Friday Market, Wadi Al Sidr, Taween, Al Manama, Wadi Siji, Wadi Saham, Wadi Esfai Village

Umm Al Quwain

Falaj Al Mualla

Ras al Khaimah

Kadrah, Al Hamraniyah, Ras Al Khaimah International Airport, Munay, Khor Khwair, Al Hamraniyah, Shawka, Seih Al, Barerath, Digdagga, Al Ghail, Steven Roack Area, Wadi Al Aim, Adhan, Um Al Urge, Habhab, Al Jeer, Wadi Kub, Habsab, Ghalilah, Wadi Shaam, Ghalilah, Adhen, Wadi Shaam, Wadi Ghalilah

Dubai

Hatta, Margham, Ghadeer Village, Al Madam, Lahbab, Suwaydan

Sharjah

Al Tayebah, Nazwa, Al Bataeh, Al Madam, Mohathab, Siji, Maleha, Al Khoros, Al Khari, Wadi Al Helo, Kadra, Nujoom Island, Al Falaj Mullah, Thoban

The indicated delivery time does not include the three (3) business days processing time needed to effectively ship your order . However, the delivery time is merely an indication, not a guarantee. It is possible that a package is unexpectedly delayed by the postal service providers. bioQuad AE does not have any influence on or control over these circumstances.

Order Tracking

Every package is shipped with a Track & Trace number, allowing you to precisely follow where the package is at any given moment and where it will be shipped to next. By clicking this link, you will go directly to the Track & Trace website, where you can enter the barcode number of your shipment. We will send you your barcode number via e-mail as soon as we ship the package.

Insurance

Packages shipped within the UAE are automatically insured for a value of up to 50 USD.

International Delivery

It is your own responsibility to enquire with your local customs or tax office about the possibilities and which product can be imported and which not, before ordering with bioQuad AE. There is always the possibility that, upon arrival in the country of destination outside the UAE, your package is subjected to VAT and/or import taxes. Any resulting costs are for the Customer. Unfortunately, bioQuad AE does not have any control over or influence on customs charges. Import regulations are different for most countries and are subject to constant change.

If you have any questions, please do not hesitate to contact our Customer Service by e-mail: info@bioquad.ae.